Refund policy
Return and Refund Policy
At Highway Tees, every item is printed on demand just for you. Because of this, we are unable to accept returns for buyer's remorse, wrong size ordered, or change of mind. Please check the size chart carefully before ordering.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective, we will fix it at no cost to you. Email contact@highwaytees.us within 14 days of delivery with:
- Your order number
- A photo of the damaged or defective item
We will send a free replacement or issue a full refund, your choice.
Wrong Item Received
If you received the wrong product, email contact@highwaytees.us within 14 days of delivery with your order number and a photo. We will ship the correct item at no charge.
Lost or Undelivered Packages
If tracking shows your order as delivered but you have not received it, contact us within 7 days so we can investigate with the carrier. If tracking shows no movement for 10 or more business days, reach out and we will send a replacement or refund.
How to Request a Refund or Replacement
Email contact@highwaytees.us with your order number and details. We respond within 1 to 2 business days and resolve most cases within 5 to 7 business days.
Refund Processing
Approved refunds are issued to your original payment method within 5 to 10 business days.
Order Cancellations
Because items are printed on demand, we can only cancel or modify an order within a few hours of purchase, before it enters production. Email us immediately if you need to cancel.